Hotel Front Desk Agent - Overnight (11pm - 7am) Full Time Position
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Hotel Front Desk experience is strongly preferred for this position.
Ideal candidate must be able to multitask, work independently and be dedicated to ensuring outstanding guest experience by having excellent customer service skills.
Exceptional scheduling flexibility is required - candidate must be able to work any overnight shift during the calendar week - including weekends and holidays.
Job Description:
Technical Requirements:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
High school diploma preferredAll employees must maintain a neat, clean, and well-groomed appearanceAbility to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Must have intermediate keyboarding and computer skills.
Essential Functions:
Greet customers immediately with a smile and sincere welcome.
Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion.
Provide accurate information pertaining to outlet hours and local attractions.
Quickly check guests in/out and arrange for transportation if needed.
Verify and input credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest folios.
Prepare reports for Day Audit in accounting department.
Act as liaison between guest and security, guest services, engineering and other departments.
Marginal Functions:
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions.
Summon guest services for assistance to escort guests to their rooms.
Operate fax machine and/or photo copier to send, receive, and copy.
File room registrations.
The Heldrich Hotel offers competitive compensation and benefits including:
Medical, dental, and vision benefitsPTO & Paid Holiday benefits401KEmployee and Friends & Family hotel discountsSalary:
$11.
80 - $17.
12.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Hotel Front Desk experience is strongly preferred for this position.
Ideal candidate must be able to multitask, work independently and be dedicated to ensuring outstanding guest experience by having excellent customer service skills.
Exceptional scheduling flexibility is required - candidate must be able to work any overnight shift during the calendar week - including weekends and holidays.
Job Description:
Technical Requirements:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
High school diploma preferredAll employees must maintain a neat, clean, and well-groomed appearanceAbility to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Must have intermediate keyboarding and computer skills.
Essential Functions:
Greet customers immediately with a smile and sincere welcome.
Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion.
Provide accurate information pertaining to outlet hours and local attractions.
Quickly check guests in/out and arrange for transportation if needed.
Verify and input credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest folios.
Prepare reports for Day Audit in accounting department.
Act as liaison between guest and security, guest services, engineering and other departments.
Marginal Functions:
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions.
Summon guest services for assistance to escort guests to their rooms.
Operate fax machine and/or photo copier to send, receive, and copy.
File room registrations.
The Heldrich Hotel offers competitive compensation and benefits including:
Medical, dental, and vision benefitsPTO & Paid Holiday benefits401KEmployee and Friends & Family hotel discountsSalary:
$11.
80 - $17.
12.
Estimated Salary: $20 to $28 per hour based on qualifications.
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